You can ask customers to add a note when they choose store pickup, local delivery or shipping in the cart widget. They can use it for instructions such as "Ring the bell twice" or "I'll be in a blue Subaru". The note is saved on the order, so you have it when you prepare the order.

You can make the note optional or required. Each method has its own setting, and the setting applies to all your locations.

Each method has its own note card. This table shows where to find it and which checkboxes it has.

The Delivery note and Shipping note cards look the same, with the name of their method.

Uncheck the two boxes in this order:

The note shows in the cart widget as a text box labeled Pickup note, Delivery note or Shipping note. When the note is required, the label reads Pickup note (required), Delivery note (required) or Shipping note (required).

When customers pick a date and the date is required (Pickup date is required, Delivery date is required or Shipping date is required, all on by default), the note field appears only after they choose the date, and the time if there are time slots. For local delivery with a postal code or address check, it also waits until the customer's postal code or address is accepted.

When a note is required and the field is empty, customers who click Check out stay on the cart and see an error under the field: "Please add a pickup note.", "Please add a delivery note." or "Please add a shipping note."

On Shopify Plus, if you added the checkout widget in Settings → Themes and checkout, customers see the same note field in checkout too.

The app saves the note on the order as an order attribute named Pickup Note, Delivery Note or Shipping Note. In Shopify, it shows under Additional details on the order page, not in the Notes card. If the customer leaves an optional note empty, nothing is saved.

In the app, go to Orders and click the order: the note shows under Customer notes.

To add the note to your emails or text messages, open a template in Settings → Email notifications or Settings → SMS, click Insert variable and choose Pickup note or Delivery note. There's no variable for the shipping note.

Go to Settings → Text and translations and click Show next to Pickup Widget, Delivery Widget or Shipping Widget. Change the note fields there and click Save: Pickup note label is the label of an optional note, Pickup note required label the label of a required note, and Pickup note required error label the error message. The delivery and shipping widgets have the same three fields with their own names.

Check that Enable pickup note, Enable delivery note or Enable shipping note is checked and that you clicked Save. If the date is required, the field shows only after customers choose a date, and a time if there are time slots. For local delivery, it also needs an accepted postal code or address.

The note is probably required and still empty. The customer sees "Please add a pickup note." (or the delivery or shipping version) under the field. To make the note optional, uncheck Pickup note is required (or the delivery or shipping version) and click Save.

If customers who choose local delivery or shipping see no note field and still can't check out, the note was turned off while its required box was still checked. Check Enable delivery note or Enable shipping note again and click Save. Then follow Turn a note off above.

The note may be optional, or the order was placed before you made it required. Customers can also skip the note with an express checkout button on the cart page, such as Shop Pay or Apple Pay: these buttons go straight to checkout without the cart widget's checks.

Yes. Each method has its own settings, so turn the note on only for the method you need.

Open the order in Shopify and look under Additional details for Pickup Note, Delivery Note or Shipping Note. In the app, open the order in Orders and look under Customer notes.

In Settings → Text and translations, click Show next to Pickup Widget and change Pickup note label. If the note is required, change Pickup note required label instead, because that's the label customers see. The delivery and shipping widgets work the same way.