What this video covers
Every setting on the VIP tab of the Points program editor: the switch that turns VIP on or off (0:19), your tiers (0:37), what you set inside a tier (0:47), How customers move up (1:48), How long they keep a tier and Who can join (2:13). It ends on your store (2:43), where guests see your tiers on a VIP card in the loyalty popup and signed-in customers see their own tier.
In short
The switch at the top of the VIP tab turns the program on or off. While it's off, customers don't see tiers.
Click a tier to change its Name, Customers reach it after earning, Tier text, Icon, Customers keep this tier, tags and Perks. The trash icon deletes a tier, and its switch turns it off.
How customers move up: choose What they spend or Points they earn, counted since they joined, this calendar year, in a rolling period or between two dates. If you switch, each tier keeps its number, so 1,500 points becomes $1,500.
How long they keep a tier: For good or For a set time, after which customers move down unless they qualify again. Turn on Take back bonus points when a customer moves down to remove the points a tier gave as a perk, except points the customer already spent.
Who can join uses customer tags to decide who can join the program and who never does. Leave both fields empty and every member can join. Turning VIP on, or changing who qualifies, works out every customer's tier again in the background.