Appstle Memberships emails your members when something happens to their membership: they join, a renewal is coming up, a payment fails or their plan changes. On the Email Settings page you turn each email on or off, send yourself a test, get a copy of what members receive, change how every email looks and reads, and send one email to many members at once.

To open it, go to More → Subscriber Acquisition & Automation → Email Settings. The page has three tabs: Email Templates, Bulk Emails and Custom Email Domain.

The Email Templates tab lists 15 emails. Each one shows an Active or Inactive badge and its default subject line. This table says when each email is sent.

Check the badge on Product Price Updated. It can be Inactive, and members get no email about price changes until you turn it on.

Members never get an Inactive email. Test Email still sends it to you, so you can check it before you turn it on.

The list shows the addresses saved under Allowed Email Addresses For Notifications in Shop Settings. If it’s empty, ask your store owner to add your address there. See Shop Settings: change how memberships behave across your store. The test fills in the details of your newest active membership. You can send a limited number of test emails each day. When you reach the limit, the app tells you how long to wait.

Use an admin notification to see what your members receive, for example when a payment fails.

From then on, that address gets a blind copy (BCC) of every email of that type sent to a member. The button now reads Disabled Admin Notification. Click it to stop the copies.

The address list comes from Allowed Email Addresses For Notifications in Shop Settings. To copy other addresses, type them, separated by commas, in BCC Email on the email’s edit page. Disabled Admin Notification clears that field too. If Klaviyo sends your emails, add the address as a BCC in your Klaviyo flow instead. Omnisend doesn’t send these copies.

Use Universal Email Setting at the top of the Email Templates tab to set one value on all your emails.

The new value replaces whatever each email had before, including the four bulk emails. The Universal Email Setting button on the Bulk Emails tab works the same way: it changes every email, not just the bulk ones. To change just one email, edit it instead. If you change From Email here, follow the rule in From Email below. This window doesn’t check the address, and an email with the wrong address won’t save the next time you edit it.

Click an email in the list to open Edit Email Template. The General tab holds the settings below. The Preview shows the email filled in with a real member’s details (Live Data). To preview it for another member, click the membership number next to Live Data and search by number, name or email. If you have no memberships yet, the preview uses Sample Data. When you’re done, click Save in the bar at the top of the page.

In Content, Billing Address and Footer, click Add Variable to insert details that change for each member, such as their first name or next renewal date.

To add details such as product attributes to an email, see Adding Product Attributes To Emails (Memberships). To see the default text of every email, see Default email template content for Appstle Memberships.

Reset Email Template on the edit page puts the email back to its default content and design, after you confirm. It also turns the email Active, removes its admin copy and custom HTML, and sets From Email back to the Appstle address. On Upcoming Renewal, it sets the buffer back to 1 day. Your changes to that email are lost. Reset has no effect on Membership Canceled, Membership Product Replaced, Recurring Discount Code or the bulk emails.

When Appstle sends your emails, From Email must end with @app.membership.appstle.com. If you set up and verify your own sending domain, it must end with that domain instead. See How to set up a custom email domain - Memberships. To show your store name as the sender, type it before the address and put the address in angle brackets, like this: Your Store <sender address>. When Klaviyo, Mailchimp or Omnisend sends your emails, this rule doesn’t apply.

The Custom tab lets you replace an email’s layout with your own HTML. Custom HTML isn’t available on every store. If Enable Custom Email HTML is greyed out, contact our support team about it. See how to set custom HTML templates for email notifications.

The Bulk Emails tab has four emails for messages such as a sale or a nudge to paused members. Each goes to one group of members.

Bulk emails need Klaviyo (with email turned on), Mailchimp or Omnisend (with email turned on) connected. Until you connect one, a banner on the tab says so and its buttons are greyed out. Click View Integrations to set one up. With Klaviyo or Omnisend, build a flow there for each bulk email you send. Appstle tells that service to send, and the flow sends the email.

To send a bulk email:

Each membership gets one email, sent to the email address saved on it, so a customer with two memberships gets two. Memberships without an email address are skipped. Every send is recorded in the membership’s activity log. Enable Admin Notification on this tab works the same way as on the Email Templates tab.

When Appstle sends your emails, From Email must end with @app.membership.appstle.com. Once your own domain is verified, it must end with that domain instead, and the message asks you to use your custom domain. Change the address on that email, then click Save. This can happen when From Email was changed with Universal Email Setting, which doesn’t check the address. See From Email above.

Ask your store owner to add your address under Allowed Email Addresses For Notifications in Shop Settings. Only they can change that list. See Shop Settings: change how memberships behave across your store.

Connect Klaviyo (with email turned on), Mailchimp or Omnisend first. See Send an email to many members at once above.

You can set how many days before a renewal the Upcoming Renewal reminder goes out. See Edit one email above. The Email Settings page has no timing setting for the other emails.

Yes. Go to Memberships, open the membership and tick Stop sending upcoming order emails in the Upcoming Order Email card. The member still gets the other emails.

Yes, if the email is Active. Go to Memberships, open the membership and click Activity Logs. Click Email at the end of the newest entry for that email, then confirm in the Resend email window. The member gets the email as it reads now. If a lock button asks you to upgrade instead, your plan doesn’t include resending.

You choose the logo, colors and text on each email’s edit page, or on every email at once with Universal Email Setting.

Need help? Email [email protected] and tell us which email you’re working on.