A Store credit reward lets customers spend points to get credit in their Shopify store credit account, for example $5 in store credit for 500 points. There's no discount code: the credit is added as soon as the customer clicks Redeem, and they use it at checkout.
The Store credit reward needs a higher plan. If yours doesn't include it, its card in the gallery shows Needs a higher plan and a See plans link.
You manage it on the Ways to redeem page with your other rewards. See What are ways to redeem?
Add a Store credit reward
In the Appstle Loyalty app, click Ways to redeem, then click Add a reward. The Points program editor opens on the gallery.
Click Store credit, then click the Store credit card.
Click Add reward. The editor opens its settings. A new reward starts at 500 points and $5 in store credit.
In the Reward step, set Customers spend and Store credit.
Go through the other steps below, then click Save at the top right of the editor. The reward is active, so customers see it as soon as you save.
You can add as many Store credit rewards as you like, for example $5 for 500 points and $10 for 900.
The five steps
The panel on the right shows a summary of each step. Click a step to change it.
Step | What you set |
Reward | How many points the reward costs and how much store credit it gives. |
Who can redeem | Customer tags, individual customers and how often a customer can redeem. |
Where it works | Your online store, Shopify POS, or both. |
Schedule | Whether customers can always redeem it, or only between two dates. |
What customers see | The name, description and icon, and the text customers see after redeeming. |
Use the Active switch at the top of the panel to pause the reward or turn it back on. While it's paused, the switch reads Paused, and customers stop seeing the reward once you save. Store credit customers already have stays in their account.
Reward
Customers spend: the points the reward costs. At 0, customers get the credit without spending points, so also set Limit how often a customer redeems this.
Store credit: the amount added to the customer's Shopify store credit, in your store's currency. It's always a fixed amount, not a percentage.
The note under these fields is a reminder: customers can spend store credit only if your store uses Shopify's new customer accounts with store credit turned on. In Shopify admin, check Settings → Customer accounts. See Shopify's store credit guide.
Who can redeem
Only customers with these tags: leave it empty for everyone. Otherwise only signed-in customers with at least one of the tags see the reward and can redeem it.
Limit how often a customer redeems this: turn it on, enter a number of times and choose a period. With per day, it counts today in your store's time zone. With per week, per month or per year, it counts the last 7, 30 or 365 days. A customer over the limit gets a message when they click Redeem.
Not customers with these tags and These customers can't redeem it (under More options): those customers don't see the reward and can't redeem it.
The three tag and customer settings need a higher plan. If yours doesn't include them, the editor tells you.
Where it works
Choose Online store, Online store and POS or POS. With POS, customers don't see the reward online. The POS choices need a higher plan.
In POS, staff apply the reward from the Loyalty POS tile, so add that tile to your Shopify POS home screen first. The tile offers the reward only to customers with enough points. In POS, the reward doesn't add store credit. Staff add it to the cart as a discount of the same amount, for example Add $5.00 discount for 500 points.
Schedule
Choose Always on, or Between dates and set Starts and Ends. Leave Ends empty for no end date. Dates start at 12:00 AM and end at 11:59 PM in your store's time zone. Schedules need a higher plan.
Outside the dates, customers don't see the reward and can't redeem it. On the Ways to redeem page, the reward shows a Starts badge with its start date until then, and Ended after its end date.
Credit customers redeem doesn't end with the reward: it follows Store credit expiry.
What customers see
In the What customers see step, set the Name, Description and Icon. Customers see them in the loyalty popup under Redeem Rewards, on your loyalty page, and in the loyalty checkout block if you've added it. Signed-in customers with enough points get a Redeem button.
The Description can use {{points}} and {{credits}}, which fill in from the Reward step. A new reward's Description reads "Use {{points}} points for {{credits}} in store credit". The Name can't use placeholders, so update it yourself when you change the amount.
After a customer clicks Redeem, the popup tells them the credit is ready at checkout and reminds them to check Apply store credit. If they redeem in the loyalty checkout block, Shopify shows the new credit only after they refresh the checkout page. Customers can also see their balance in their Shopify customer account.
The text you set in After redeeming, customers see starts as "{{credits}} in store credit" and can use {{credits}}, but not {{points}}. It appears in the customer's points history, and as an on-site message when nudges are on.
Two settings in Design → Customize → Content, under Balances and empty sections, control what else customers see:
Show store credit balance: shows the customer's store credit at the top of the popup, and in the welcome area of the Modern loyalty page. The Legacy loyalty page always shows it.
Show store credit rewards: lists store credit rewards next to reward codes in Your rewards. It's off by default, and it works only while Show Your rewards is on. If it isn't listed, click the Show … more link at the bottom of the group.
Store credit expiry
Store credit from this reward doesn't expire unless you turn this on. The same setting covers store credit from ways to earn, and credit you add by hand when you leave its Expiration at Store default.
In the editor, click Settings, then open Store credit expiry.
Turn on Store credit expires.
In After, enter how long and choose the unit. A month counts as 30 days and a year as 365.
Click Save.
Shopify removes the credit when it expires. Credit customers already have keeps its date. The switch needs a higher plan. If yours doesn't include it, the editor tells you.
See or cancel a customer's store credit
To see what a customer redeemed, click Customers, open the customer and click the Rewards tab. Store credit rewards are marked Granted.
To take one back, click Cancel Reward, then Yes. With Reassign redeemed points to customer checked, as it is by default, the points go back to the customer and the credit comes out of their store credit. If you uncheck it, the reward is only marked as canceled: the customer keeps the credit and doesn't get the points back.
Things to know
Turn on the Appstle Loyalty app embed in your theme. While it's off, the loyalty popup doesn't show. See Set up your loyalty program.
Changes in the editor reach your store when you click Save.
There's no code, so this reward has no Applies to, Reward code or Combinations step. Store credit is a payment method at checkout, not a discount.
Changes to a reward apply to credit customers redeem after you save. Credit they already have stays as it is.
Customers can't return store credit for their points. Return points works only on reward codes.
Shopify decides how customers use store credit at checkout. They must be signed in, they can't choose a partial amount, and it works on the first purchase of a subscription but not on renewals. The credit is added in your store's currency, and Shopify offers it only when the customer checks out in that currency. See Shopify's store credit guide.
By default, orders paid with store credit earn points like any other order. To stop that, turn on No points on orders paid with store credit in the editor's Settings, under Store credit and draft orders. An order paid even partly with store credit then earns nothing.
To give points only on what customers pay on top of their store credit, turn on Points only on what's paid after store credit in the same place instead. A $100 order with $20 of store credit then earns on $80. It changes only ways to earn based on what customers spend.
Troubleshooting
Customers don't see the reward: check that you clicked Save, that its Active switch is on, that its Schedule dates include today, and that Where it works isn't set to POS. If it's limited to customer tags, test signed in as a customer with one of them.
There's no Redeem button: the customer isn't signed in, or doesn't have enough points. Pending points don't count.
A customer gets a message instead of credit: they reached Limit how often a customer redeems this, or a store-wide rule in the editor's Settings stops them: Before customers can redeem, Redemption limits or Pause points during a sale.
A customer sees "…reached its store credit limit": Shopify keeps each customer's store credit balance under $15,000 USD, and the limit can differ in other currencies. This credit would have reached it, so it isn't added and their points aren't spent. They can redeem it once they've spent enough of their store credit.
A customer sees "Generating Store Credit failed": Shopify refused to add the credit, and their points aren't spent. In More → Activity Logs, find the customer's Store Credit entry marked Failure and click View Details to see Shopify's reason.
A customer redeemed but can't use the credit at checkout: check that your store uses Shopify's new customer accounts with store credit turned on. The customer must be signed in, check out in your store's currency and select Apply store credit. If they redeemed in the loyalty checkout block, they need to refresh the checkout page first. Guests and legacy accounts can't use store credit.
The credit isn't used on a subscription renewal: Shopify allows store credit only on the first purchase of a subscription. See Shopify's store credit guide.
The credit isn't listed in Your rewards: turn on Show store credit rewards in Design → Customize → Content.
Credit disappeared: check Store credit expires in the editor's Settings. When it's on, Shopify removes credit after the time you set. In More → Activity Logs, each Store Credit entry notes when that credit expires.
The Store credit card shows Needs a higher plan: your plan doesn't include store credit. Click See plans under the card to compare plans.