Use blackout dates for days when you can't hand over orders, such as holidays, a stocktake or a private event. Customers see these dates greyed out in the calendar and can't choose them.
Each location has its own list of blackout dates, so you can close one location and keep another open.
Before you start
Check Enable pickup date picker in the location's Date and time pickers card. The Blackout dates card only appears when it's checked. See Choose the days customers can pick up orders.
Add blackout dates to one location
In the app, go to Locations and open the location.
In the Store pickup card, click Show settings.
In the Blackout dates card, click Select a date or a date range.
Click a date. To block several days in a row, click the first date, then the last date.
Click Add date. For a range, the button reads Add dates.
Repeat for any other dates.
Click Save.
A range is added as separate dates, so you can remove one day from it later. You can only pick today or a later date, and a date that is already on the list is greyed out in the calendar.
Remove blackout dates
In the Blackout dates card, check the box next to each date you want to remove. To select every date on the current page, check the box next to Showing at the top of the list.
Click Delete selected.
Click Save.
The list shows five dates per page. Use the arrows below the list to see more, or the All months and All years lists to narrow it down.
Add blackout dates to several locations at once
In the app, go to Locations.
Check the box next to each location you want to change.
Click Add blackout dates.
Under Apply to, keep Store Pickup checked. Uncheck Local Delivery if delivery stays open on these dates.
Under When adding these dates, choose Append to each location's existing blackout dates or Replace each location's existing blackout dates.
In the calendar, click a date. To block several days in a row, click the first date, then the last date.
Click Add date. For a range, the button reads Add dates.
Repeat for any other dates.
Click Apply.
The dates are saved as soon as you click Apply, so you don't need to open each location. A message shows how many locations were updated. A location the app couldn't update stays selected so you can check it.
Append keeps each location's blackout dates and adds the new ones.
Replace deletes the blackout dates each selected location already has, in every list checked under Apply to, and keeps only the dates you added here. There's no undo.
What customers see
Wherever customers choose a pickup date, blackout dates are greyed out and can't be chosen. In this example, 26 November is a blackout date. Other dates follow your usual pickup settings.
Things to know
Blackout dates block whole days. To limit the hours on a day, change your pickup times instead. See Set pickup times and time slots.
They block exact dates, not weekdays. To close every Sunday, change Pickup availability instead.
A pickup date you offer can't also be blacked out. If the location uses Specific dates of the year for pickup availability, a date on that list can't be a blackout date. The card shows a Blackout date conflict message and leaves the date out, and the Add blackout dates window skips it without a message. To block it, remove it from the pickup dates first.
Pickup and local delivery have separate lists. Blackout dates on the Store pickup card don't affect local delivery. In the Add blackout dates window, Apply to decides which lists get the dates. See Block local delivery on specific dates.
FAQs
Can I block a date for all my locations?
Yes. On the Locations page, check the box next to Location at the top of the list to select every location on the page. If your locations run to more than one page, also click Select all and the number of locations. Then click Add blackout dates and follow the steps above.
Why didn't my date get added?
If the card shows a Blackout date conflict message, the date is one of the pickup dates you chose under Specific dates of the year. Remove it from the pickup dates, then add it again. If there's no message, pick the date again and click Add date before you click Save.
Why can customers still choose a date I blocked?
Open the location and check that the date is in the Blackout dates list under Store pickup. If it isn't, add it again and click Save. Dates under Local delivery don't block pickup.