You can replace a product in your customers' subscriptions in three ways. A swap rule does it automatically after an order. Swap Product changes one subscription. The Swap products bulk action changes many subscriptions at once, right away or at a time you schedule.
This table shows when to use each one:
Way | Use it for | Where to find it |
Swap rule | Planned changes that run after orders, such as replacing a product you stop selling or rotating flavors | Journeys → Product swaps |
Swap Product | One customer's request | The customer's subscription, in Subscriptions |
Swap products bulk action | Changing many current subscriptions at once | Subscriptions, after you select subscriptions |
Swap products automatically after an order
A swap rule replaces products after an order in every subscription that has them, including new subscriptions. To set one up, see Set up product swap automation with Journeys.
To also change your current subscriptions right away, use the rule's Apply now action, as shown in Switch subscribers to new products each season. For more examples, see Rotate products so subscribers try your whole range and Move subscribers to the next size after a set number of orders.
Swap a product in one subscription
In your Shopify admin, go to Appstle Subscription → Subscriptions and open the subscription.
In the Products card, click Swap Product under the product you want to replace.
Select the new product, then click Swap.
To add a product instead, click Add Products. To remove one, click Edit next to the product, then click Remove Product. You can't remove a subscription's only product.
Swap products in many subscriptions
The Swap products bulk action is included in the Business plan and higher.
In your Shopify admin, go to Appstle Subscription → Subscriptions.
Tick the subscriptions you want to change. To include every page, tick the box at the top of the list, then click Select All.
Click Bulk actions above the list, then click Swap products.
Under Execution, choose Run now, or choose Schedule and set the date and time in your store's time zone.
Under Source variants, select the products to replace.
Under Replacement variants, select the new products. Leave a quantity blank to keep each subscription's current quantity, or enter a new one.
To change subscriptions without emailing customers, tick Suppress Email Notification.
Click Run now or Schedule, check the summary, and click Confirm.
Things to know
Only selected subscriptions that have all the source variants change. The others are skipped.
Free gifts and one-time items aren't swapped.
With Swap Product and the Swap products bulk action, the new product's discount follows Discount policy for added products in your Customer Portal settings. It's the same setting that decides the discount when customers add products themselves.
A scheduled swap changes the subscriptions you selected when you scheduled it. Subscriptions that start after that aren't included. To cover future subscribers too, use a swap rule.
To see what a bulk swap changed, click More actions at the top of the Subscriptions page, then click Bulk Automations Activity. To cancel a scheduled swap before it starts, click Cancel next to it under Scheduled bulk automations on that page.
If Swap products opens with Automation in Progress, an earlier bulk swap is still running. Wait for it to finish, then try again. If it shows a Reset Status button instead, click it, then start your swap.
If the bulk actions show Contact support to unlock bulk operations or Chat with us to unlock, click it to ask our support team to unlock bulk operations for your store.
Need help?
If you have questions about product swaps, email [email protected] or chat with us from the app.