Visit your store is a way to earn that gives signed-in customers points, or store credit, when they visit your store.
It brings customers back to your store. You can limit how often a customer earns it.
You manage it on the Ways to earn page with your other ways to earn. See What are ways to earn?
Add Visit your store
In the Appstle Loyalty app, click Ways to earn, then click Add a way to earn. The Points program editor opens on the gallery.
Click Visit your store. It's under Account and birthday.
Click Add way to earn. The editor opens its settings.
Go through the six steps below, then click Save at the top right of the editor.
A store can have one Visit your store way to earn. Once you add it, it shows Added in the gallery, and clicking it opens the one you have.
The six steps
The panel on the right shows each step with a summary of its setting. Click a step to change it.
Step | What you set |
Reward | Under Customers get, choose Points or Store credit, then enter the amount. Store credit needs a plan that includes it. |
Who can earn | Set Only customers with these tags and Not customers with these tags. |
How often | Turn on Limit how often a customer earns this, then set Times and the Period: per day, per week, per month, per year or in total. |
When points arrive | Choose Right away, After a waiting period (you set the days) or After you approve them. With approval, click Open Pending points to approve them. |
Schedule | Choose Always on or Between dates (Starts and Ends, in your store's time zone). Schedules need a plan that includes them. |
What customers see | Set the Name and Description customers read, an Icon, a Button link and the Message when points arrive shown in their points history. |
Who earns it
Only signed-in customers earn it. A visit counts once per browser tab: the first page a signed-in customer opens in a tab earns it. Browsing, reloading or coming back in that same tab doesn't count again. Opening your store in a new tab does.
A customer who signs in partway through a visit earns it then.
Without a limit in How often, a customer earns it every time they open your store in a new tab. Set a limit, such as 1 time per day.
Limits count in UTC: per day means today, per week the last 8 days, per month the last 31 days and per year the last 366 days.
If Require Customers to Opt In to the Loyalty Program is on in More → Advanced Settings, only customers who joined the program earn it.
Tags are checked at each visit, so a customer who gets one of your tags later earns it then.
Customers whose points you imported are left out only if you turn on Leave out customers whose points were imported, under More options in Who can earn.
What customers see
Customers click Ways to earn in the loyalty popup. The Earn Rewards screen lists Visit our store (or the name you gave it). It's also on the loyalty page.
Customers who aren't signed in see Claim in the popup and on the loyalty page. It sends them to sign in. Signed-in customers see no button in the popup. On the loyalty page, they see Claim only if you set a Button link, and it opens that link in a new tab. Change the button's text in Design.
With Only customers with these tags set, customers who aren't signed in don't see Visit your store at all.
Things to know
Turn on the Appstle Loyalty app embed in your theme. While it's off, the loyalty popup doesn't show and visits aren't counted. See Set up your loyalty program.
Visits count only while Show loyalty on your store is on in Design → Customize → Visibility. Pages you list in Don't load loyalty on these pages don't count. See Choose who sees loyalty and where it shows.
Each visit that earns sends the Point Earn email (Credits Earn for store credit), if it's on in More → Email Templates. Without a limit in How often, that can mean several emails a day.
Changes in the editor reach your store when you click Save. If the update to your storefront doesn't finish, the page shows a message with a Retry button.
While it's paused, nobody earns it.
Troubleshooting
A customer didn't get points for a visit: check that they were signed in, that the app embed, Show loyalty on your store and the Active switch are on, and that there's no Starts or Ended badge on the Ways to earn page. Reloading a tab they already earned in doesn't count again.
They earned it before but not now: check Limit how often a customer earns this in How often.
Customers earn it many times a day: each new tab counts as a visit. Turn on Limit how often a customer earns this in How often, for example 1 time per day.
The points are pending: look at When points arrive. If it waits or needs approval, find them in Customers → Approve Pending Transactions.
It doesn't show in the popup: check the Active switch and the badges. With Only customers with these tags set, only signed-in customers with one of those tags see it.